How to notify Virgin Media of a death
Last reviewed September 2026
Contact the Virgin Media bereavement team
0800 952 2302Tap to call. Lines are open Monday to Friday 8am to 7.45pm, Saturday and Sunday 9am to 5.45pm.
Prefer not to call? Use the online form instead.
Things you might need
- Their full name, date of birth and address
- Death certificate number and registry office
Accounts are updated within 7 days of the form arriving. Separate forms for disconnecting and for transferring services.
Let Alenity take care of the notifications
Find the banks, pensions and utilities to tell. We can handle the notifications and replies.
Start with a statement, a bill, their address or a list.
Official Virgin Media bereavement page
Don't cancel the direct debit before you notify them. Broadband and mobile accounts are usually closed or transferred as part of the bereavement process, and cancelling early can cut off a service someone in the household still uses.
What usually happens next
- Contracts in their sole name are usually ended by Virgin Media once they have proof of death.
- Someone still living at the address can often take over the line or keep the phone number.
- Ask whether any device balance is outstanding and save photos or messages from the phone before it is closed.
Common questions about Virgin Media
How do I notify Virgin Media of a death?
Virgin Media's preferred channel is downloadable form. Use their official online form, linked on this page. Or call 0800 952 2302.
What documents does Virgin Media need?
Accounts are updated within 7 days of the form arriving. Separate forms for disconnecting and for transferring services.
How long does Virgin Media take to respond?
Response times vary; the official Virgin Media page is linked here.
Notify another company
Related guides
What is probate?
What it means, when you need it, what it costs and how to apply yourself.
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Death admin checklist
A week-by-week task list. Printable PDF available.
Tell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Closing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Bereavement financial help
Benefits and grants you may be entitled to claim.
Probate explained
When you need it, what it costs, and whether you need a solicitor.
Arranging a funeral
Every option and what it costs, and how to choose a funeral director.
Prepare your probate application
Gather the estate details, check what you need and build a pack before you apply yourself.
Funeral cost calculator
Estimate a funeral for your area and the choices you are making.
This page is general guidance and is not legal or financial advice.
