How to notify BT of a death
Last reviewed September 2026
Contact the BT bereavement team
0800 169 1663Tap to call. Lines are open Monday to Friday 8am to 9pm, Saturday 8am to 8pm, Sunday 9am to 6pm.
Prefer not to call? Use the online form instead.
Things you might need
- Their full name, date of birth and address
- Account or phone number
BT do not need to see the death certificate.
Let Alenity take care of the notifications
Find the banks, pensions and utilities to tell. We can handle the notifications and replies.
Start with a statement, a bill, their address or a list.
Don't cancel the direct debit before you notify them. Broadband and mobile accounts are usually closed or transferred as part of the bereavement process, and cancelling early can cut off a service someone in the household still uses.
What usually happens next
- Contracts in their sole name are usually ended by BT once they have proof of death.
- Someone still living at the address can often take over the line or keep the phone number.
- Ask whether any device balance is outstanding and save photos or messages from the phone before it is closed.
Common questions about BT
How do I notify BT of a death?
BT's preferred channel is online form. Use their official online form, linked on this page. Or call 0800 169 1663.
What documents does BT need?
BT do not need to see the death certificate.
How long does BT take to respond?
Response times vary; the official BT page is linked here.
Notify another company
Related guides
What is probate?
What it means, when you need it, what it costs and how to apply yourself.
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Death admin checklist
A week-by-week task list. Printable PDF available.
Tell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Closing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Bereavement financial help
Benefits and grants you may be entitled to claim.
Probate explained
When you need it, what it costs, and whether you need a solicitor.
Arranging a funeral
Every option and what it costs, and how to choose a funeral director.
Prepare your probate application
Gather the estate details, check what you need and build a pack before you apply yourself.
Funeral cost calculator
Estimate a funeral for your area and the choices you are making.
This page is general guidance and is not legal or financial advice.
