How to notify O2 of a death

Part of Virgin Media O2

Last reviewed September 2026

Contact the O2 bereavement team

0800 090 1820

Tap to call. Lines are open 7 days a week 8am to 9pm.

Prefer not to call? Use the online form instead.

Or email Bereavement&Criticalillness@virginmediao2.co.uk.

Things you might need

Their full name, date of birth and address
The account details
Relationship
Forwarding address

Disconnections are processed within 7 working days.

Let Alenity take care of the notifications

Find the banks, pensions and utilities to tell. We can handle the notifications and replies.

Start with a statement, a bill, their address or a list.

Official O2 bereavement page

Don't cancel the direct debit before you notify them. Broadband and mobile accounts are usually closed or transferred as part of the bereavement process, and cancelling early can cut off a service someone in the household still uses.

What usually happens next

Contracts in their sole name are usually ended by O2 once they have proof of death.
Someone still living at the address can often take over the line or keep the phone number.
Ask whether any device balance is outstanding and save photos or messages from the phone before it is closed.