How to notify O2 of a death
Last reviewed September 2026
Part of Virgin Media O2.
Contact the O2 bereavement team
0800 090 1820Tap to call. Lines are open 7 days a week 8am to 9pm.
Prefer not to call? Use the online form instead.
Or email Bereavement&Criticalillness@virginmediao2.co.uk.
They say to expect a reply within 7 working days.
Have Alenity do all of it, £199
We write, send and chase every notification, including O2, until each one is closed. Nothing for you to do in between.
Full refund until we send the first notification. Refund on request.
There is more than one organisation to tell
Most people have around 25 things to work through. We can put them in order for your situation. Usually a couple of minutes, free.
Build my checklistHow to get in touch
By phoneRecommended
Call 0800 090 1820
By email
By post
See the O2 bereavement page for details.
What O2 needs
Disconnections are processed within 7 working days.
Published response time
O2 say to expect a reply within 7 working days.
Good to know
Postal: PO Box 202 Houghton Regis LU6 9AG
Before you change any payments
Don't cancel the direct debit before you notify them. Broadband and mobile accounts are usually closed or transferred as part of the bereavement process, and cancelling early can cut off a service someone in the household still uses.
Don't want to do this alone?
Notifying companies one by one takes weeks. Alenity can notify O2 and all the others for you, drafting the messages, sending them, and handling the replies.
See how it worksNotify another company
Related guides
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Read guideDeath admin checklist
A week-by-week task list. Printable PDF available.
Read guideTell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Read guideClosing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Read guideBereavement financial help
Benefits and grants you may be entitled to claim.
Read guideWe link out to O2's official bereavement channel above. This page is general guidance and is not legal or financial advice.
