How to notify United Utilities of a death
Last reviewed May 2026
Part of United Utilities.
Contact the United Utilities bereavement team
0800 912 7249Tap to call.
Prefer not to call? Use the online form instead.
They say to expect a reply within 7-21 working days.
Have Alenity do all of it, £199
We write, send and chase every notification, including United Utilities, until each one is closed. Nothing for you to do in between.
Full refund until we send the first notification. Refund on request.
There is more than one organisation to tell
Most people have around 25 things to work through. We can put them in order for your situation. Usually a couple of minutes, free.
Build my checklistHow to get in touch
By phone
Call 0800 912 7249
What United Utilities needs
Published response time
United Utilities say to expect a reply within 7-21 working days.
Good to know
North West
Before you change any payments
Don't cancel the direct debit before you notify them. Suppliers normally take a final reading and settle the account themselves, and cancelling early can leave the energy or water supply unbilled and in arrears.
Don't want to do this alone?
Notifying companies one by one takes weeks. Alenity can notify United Utilities and all the others for you, drafting the messages, sending them, and handling the replies.
See how it worksNotify another company
Related guides
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Read guideDeath admin checklist
A week-by-week task list. Printable PDF available.
Read guideTell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Read guideClosing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Read guideBereavement financial help
Benefits and grants you may be entitled to claim.
Read guideWe link out to United Utilities's official bereavement channel above. This page is general guidance and is not legal or financial advice.
