How to notify Octopus Energy of a death
Last reviewed September 2026
Part of Octopus.
Contact the Octopus Energy bereavement team
Open the Octopus Energy bereavement formOctopus Energy does not publish a bereavement phone number. This form goes to their bereavement team.
Have Alenity do all of it, £199
We write, send and chase every notification, including Octopus Energy, until each one is closed. Nothing for you to do in between.
Full refund until we send the first notification. Refund on request.
There is more than one organisation to tell
Most people have around 25 things to work through. We can put them in order for your situation. Usually a couple of minutes, free.
Build my checklistHow to get in touch
OnlineRecommended
https://octopus.energy/help-and-faqs/articles/bereavement/By email
What Octopus Energy needs
No death certificate is requested. Give the name, address and date of death, final meter readings when you have them, and who is handling the estate. Octopus also offer the free Settld service.
Good to know
Online-only; no phone; absorbed Bulb and Shell; Settld partner
Before you change any payments
Don't cancel the direct debit before you notify them. Suppliers normally take a final reading and settle the account themselves, and cancelling early can leave the energy or water supply unbilled and in arrears.
Don't want to do this alone?
Notifying companies one by one takes weeks. Alenity can notify Octopus Energy and all the others for you, drafting the messages, sending them, and handling the replies.
See how it worksNotify another company
Related guides
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Read guideDeath admin checklist
A week-by-week task list. Printable PDF available.
Read guideTell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Read guideClosing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Read guideBereavement financial help
Benefits and grants you may be entitled to claim.
Read guideWe link out to Octopus Energy's official bereavement channel above. This page is general guidance and is not legal or financial advice.
