How to notify Octopus Energy of a death
Last reviewed September 2026
Contact the Octopus Energy bereavement team
Open the Octopus Energy bereavement formOctopus Energy does not publish a bereavement phone number. This form goes to their bereavement team.
Things you might need
- Their full name, date of birth and address
- The account details
- Meter readings on the day you call
- Executor details
No death certificate is requested. Give the name, address and date of death, final meter readings when you have them, and who is handling the estate. Octopus also offer the free Settld service.
Let Alenity take care of the notifications
Find the banks, pensions and utilities to tell. We can handle the notifications and replies.
Start with a statement, a bill, their address or a list.
Official Octopus Energy bereavement page
Don't cancel the direct debit before you notify them. Suppliers normally take a final reading and settle the account themselves, and cancelling early can leave the energy or water supply unbilled and in arrears.
What usually happens next
- Take a meter reading on or near the date of death if you can, and keep a photo of it.
- Octopus Energy will usually either close the account with a final bill paid from the estate, or move it into the name of someone still living at the property.
- If the home will be empty, ask about keeping a minimum supply on for heating and insurance purposes.
Common questions about Octopus Energy
How do I notify Octopus Energy of a death?
Octopus Energy's preferred channel is online. Use their official online form, linked on this page.
What documents does Octopus Energy need?
No death certificate is requested. Give the name, address and date of death, final meter readings when you have them, and who is handling the estate. Octopus also offer the free Settld service.
How long does Octopus Energy take to respond?
Response times vary; the official Octopus Energy page is linked here.
Notify another company
Related guides
What is probate?
What it means, when you need it, what it costs and how to apply yourself.
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Death admin checklist
A week-by-week task list. Printable PDF available.
Tell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Closing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Bereavement financial help
Benefits and grants you may be entitled to claim.
Probate explained
When you need it, what it costs, and whether you need a solicitor.
Arranging a funeral
Every option and what it costs, and how to choose a funeral director.
Prepare your probate application
Gather the estate details, check what you need and build a pack before you apply yourself.
Funeral cost calculator
Estimate a funeral for your area and the choices you are making.
This page is general guidance and is not legal or financial advice.
