How to notify Thames Water of a death
Last reviewed September 2026
Contact the Thames Water bereavement team
0800 009 4976Tap to call. Lines are open Monday to Friday 9am to 5pm.
Prefer not to call? Use the online form instead.
Things you might need
- Their full name, date of birth and address
- The account details
- Executor details
- A meter reading on the day you call
No death certificate is requested. Have the deceased's name and address, the account number if you have it, the date of death, the executor's contact details and a meter reading if possible.
Let Alenity take care of the notifications
Find the banks, pensions and utilities to tell. We can handle the notifications and replies.
Start with a statement, a bill, their address or a list.
Official Thames Water bereavement page
Don't cancel the direct debit before you notify them. Suppliers normally take a final reading and settle the account themselves, and cancelling early can leave the energy or water supply unbilled and in arrears.
What usually happens next
- Take a meter reading on or near the date of death if you can, and keep a photo of it.
- Thames Water will usually either close the account with a final bill paid from the estate, or move it into the name of someone still living at the property.
- If the home will be empty, ask about keeping a minimum supply on for heating and insurance purposes.
Common questions about Thames Water
How do I notify Thames Water of a death?
Thames Water's preferred channel is online. Use their official online form, linked on this page. Or call 0800 009 4976.
What documents does Thames Water need?
No death certificate is requested. Have the deceased's name and address, the account number if you have it, the date of death, the executor's contact details and a meter reading if possible.
How long does Thames Water take to respond?
Response times vary; the official Thames Water page is linked here.
Notify another company
Related guides
What is probate?
What it means, when you need it, what it costs and how to apply yourself.
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Death admin checklist
A week-by-week task list. Printable PDF available.
Tell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Closing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Bereavement financial help
Benefits and grants you may be entitled to claim.
Probate explained
When you need it, what it costs, and whether you need a solicitor.
Arranging a funeral
Every option and what it costs, and how to choose a funeral director.
Prepare your probate application
Gather the estate details, check what you need and build a pack before you apply yourself.
Funeral cost calculator
Estimate a funeral for your area and the choices you are making.
This page is general guidance and is not legal or financial advice.
