How to notify Plusnet of a death
Last reviewed October 2026
Contact the Plusnet bereavement team
0330 1239 123Tap to call.
Prefer not to call? Use the online form instead.
Or email postroom@plus.net.
Things you might need
- Their full name, date of birth and address
- Death certificate, scan
- Account or username
Let Alenity take care of the notifications
Find the banks, pensions and utilities to tell. We can handle the notifications and replies.
Start with a statement, a bill, their address or a list.
Official Plusnet bereavement page
Don't cancel the direct debit before you notify them. Broadband and mobile accounts are usually closed or transferred as part of the bereavement process, and cancelling early can cut off a service someone in the household still uses.
What usually happens next
- Contracts in their sole name are usually ended by Plusnet once they have proof of death.
- Someone still living at the address can often take over the line or keep the phone number.
- Ask whether any device balance is outstanding and save photos or messages from the phone before it is closed.
Common questions about Plusnet
How do I notify Plusnet of a death?
Plusnet's preferred channel is phone. Email postroom@plus.net. Or call 0330 1239 123.
What documents does Plusnet need?
Death certificate, scan; Account or username
How long does Plusnet take to respond?
Response times vary; the official Plusnet page is linked here.
Notify another company
Related guides
What is probate?
What it means, when you need it, what it costs and how to apply yourself.
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Death admin checklist
A week-by-week task list. Printable PDF available.
Tell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Closing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Bereavement financial help
Benefits and grants you may be entitled to claim.
Probate explained
When you need it, what it costs, and whether you need a solicitor.
Arranging a funeral
Every option and what it costs, and how to choose a funeral director.
Prepare your probate application
Gather the estate details, check what you need and build a pack before you apply yourself.
Funeral cost calculator
Estimate a funeral for your area and the choices you are making.
This page is general guidance and is not legal or financial advice.
