How to notify Plusnet of a death
Last reviewed May 2026
Part of BT Group.
Contact the Plusnet bereavement team
0800 432 0200Tap to call.
Prefer not to call? Use the online form instead.
Or email postroom@plus.net.
They say to expect a reply within 7-14 working days.
Have Alenity do all of it, £199
We write, send and chase every notification, including Plusnet, until each one is closed. Nothing for you to do in between.
Full refund until we send the first notification. Refund on request.
There is more than one organisation to tell
Most people have around 25 things to work through. We can put them in order for your situation. Usually a couple of minutes, free.
Build my checklistHow to get in touch
By phoneRecommended
Call 0800 432 0200
By email
Email postroom@plus.net
What Plusnet needs
Published response time
Plusnet say to expect a reply within 7-14 working days.
Good to know
BT-owned budget brand; phone transfer-of-ownership possible; ETFs waived
Before you change any payments
Don't cancel the direct debit before you notify them. Broadband and mobile accounts are usually closed or transferred as part of the bereavement process, and cancelling early can cut off a service someone in the household still uses.
Don't want to do this alone?
Notifying companies one by one takes weeks. Alenity can notify Plusnet and all the others for you, drafting the messages, sending them, and handling the replies.
See how it worksNotify another company
Related guides
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Read guideDeath admin checklist
A week-by-week task list. Printable PDF available.
Read guideTell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Read guideClosing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Read guideBereavement financial help
Benefits and grants you may be entitled to claim.
Read guideWe link out to Plusnet's official bereavement channel above. This page is general guidance and is not legal or financial advice.
