How to notify Virgin Money of a death
Last reviewed May 2026
Part of Nationwide.
Contact the Virgin Money bereavement team
0800 012 1590Tap to call.
Prefer not to call? Use the online form instead.
They say to expect a reply within 7-14 working days.
Have Alenity do all of it, £199
We write, send and chase every notification, including Virgin Money, until each one is closed. Nothing for you to do in between.
Full refund until we send the first notification. Refund on request.
There is more than one organisation to tell
Most people have around 25 things to work through. We can put them in order for your situation. Usually a couple of minutes, free.
Build my checklistHow to get in touch
Online formRecommended
https://uk.virginmoney.com/service/bereavement/By phone
Call 0800 012 1590
In branch
See the Virgin Money bereavement page for details.
What Virgin Money needs
Published response time
Virgin Money say to expect a reply within 7-14 working days.
Good to know
Now Nationwide-owned; form max 25MB 10 docs
About the Death Notification Service
The Death Notification Service (DNS) lets you notify many UK banks and building societies in a single submission. Check the DNS list of member organisations before contacting Virgin Money separately.
Before you change any payments
Don't cancel direct debits before you notify them. The bank will freeze and review payments as part of the bereavement process, and cancelling early can leave insurance or utilities unpaid.
Don't want to do this alone?
Notifying companies one by one takes weeks. Alenity can notify Virgin Money and all the others for you, drafting the messages, sending them, and handling the replies.
See how it worksNotify another company
Related guides
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Read guideDeath admin checklist
A week-by-week task list. Printable PDF available.
Read guideTell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Read guideClosing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Read guideBereavement financial help
Benefits and grants you may be entitled to claim.
Read guideWe link out to Virgin Money's official bereavement channel above. This page is general guidance and is not legal or financial advice.
