How to notify Nationwide Building Society of a death
Last reviewed September 2026
Contact the Nationwide Building Society bereavement team
0800 464 3018Tap to call. Lines are open Monday to Friday 9am to 5pm, Saturday 9am to 12pm.
Prefer not to call? Use the online form instead.
Things you might need
- Their full name, date of birth and address
- Death certificate, photo or scan
Nationwide must see the death certificate but you do not need it to notify them. Upload a photo or scan online or bring it into a branch; there is no need to post copies.
Let Alenity take care of the notifications
Find the banks, pensions and utilities to tell. We can handle the notifications and replies.
Start with a statement, a bill, their address or a list.
Official Nationwide Building Society bereavement page
Check whether Nationwide Building Society is on the Death Notification Service list before contacting them separately.
Don't cancel direct debits before you notify them. The bank will freeze and review payments as part of the bereavement process, and cancelling early can leave insurance or utilities unpaid.
What usually happens next
- Accounts in their sole name are usually frozen once Nationwide Building Society is told. Joint accounts normally pass to the surviving holder.
- Whether you need probate depends on the total held and the bank's own limit, not a single legal figure.
- Many banks will pay a funeral invoice straight from the account before probate, on sight of the bill.
Common questions about Nationwide Building Society
How do I notify Nationwide Building Society of a death?
Nationwide Building Society's preferred channel is phone. Use their official online form, linked on this page. Or call 0800 464 3018.
What documents does Nationwide Building Society need?
Nationwide must see the death certificate but you do not need it to notify them. Upload a photo or scan online or bring it into a branch; there is no need to post copies.
How long does Nationwide Building Society take to respond?
Response times vary; the official Nationwide Building Society page is linked here.
Notify another company
Related guides
What is probate?
What it means, when you need it, what it costs and how to apply yourself.
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Death admin checklist
A week-by-week task list. Printable PDF available.
Tell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Closing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Bereavement financial help
Benefits and grants you may be entitled to claim.
Probate explained
When you need it, what it costs, and whether you need a solicitor.
Arranging a funeral
Every option and what it costs, and how to choose a funeral director.
Prepare your probate application
Gather the estate details, check what you need and build a pack before you apply yourself.
Funeral cost calculator
Estimate a funeral for your area and the choices you are making.
This page is general guidance and is not legal or financial advice.
