Virgin Media bereavement team

Before you call, what to have ready

Accounts are updated within 7 days of the form arriving. Separate forms for disconnecting and for transferring services.

• The deceased's full name, date of birth and last address
• The date of death
• Account, policy or reference numbers if you can find them (old statements or emails)
• Your relationship to the deceased and your own contact details
• The account number, plus the phone number or address on the account
• Somewhere to note any reference number they give you

What happens next

Virgin Media say to expect a reply within 7 working days. If you have not heard back by then, get in touch again with your reference.

Details on this page come from Virgin Media's own bereavement page, linked below. The review date above shows when we last checked it.