ScottishPower bereavement team

Before you call, what to have ready

A copy of the death certificate is only occasionally requested. Refunds over 600 pounds need photo ID.

• The deceased's full name, date of birth and last address
• The date of death
• Account, policy or reference numbers if you can find them (old statements or emails)
• Your relationship to the deceased and your own contact details
• The account number and the address the service is supplied to
• Somewhere to note any reference number they give you

What happens next

ScottishPower does not publish a response time. Keep a note of when you got in touch and any reference they give you, so you can follow up if needed.

Details on this page come from ScottishPower's own bereavement page, linked below. The review date above shows when we last checked it.