Prudential bereavement team

Before you call, what to have ready

Prudential will tell you if they need any documents. Having these to hand helps them find the account.

• The deceased's full name, date of birth and last address
• The date of death
• Account, policy or reference numbers if you can find them (old statements or emails)
• Your relationship to the deceased and your own contact details
• The policy or plan number, and a rough idea of its value
• Somewhere to note any reference number they give you

What happens next

Prudential does not publish a response time. Keep a note of when you got in touch and any reference they give you, so you can follow up if needed.

Details on this page come from Prudential's own bereavement page, linked below. The review date above shows when we last checked it.