How to notify Phoenix Life of a death
Last reviewed October 2026
Contact the Phoenix Life bereavement team
Open the Phoenix Life bereavement formPhoenix Life does not publish a bereavement phone number. This form goes to their bereavement team.
Things you might need
- Their full name, date of birth and address
- Death certificate, certified
- Policy number
Let Alenity take care of the notifications
Find the banks, pensions and utilities to tell. We can handle the notifications and replies.
Start with a statement, a bill, their address or a list.
Official Phoenix Life bereavement page
Don't cancel any payments before you notify them. Some pensions and policies pay out or continue to a partner, and stopping payments early can affect what's due.
What usually happens next
- Phoenix Life will stop regular payments and check whether anything is owed to a spouse, partner, dependant or nominated beneficiary.
- Any payment made after the date of death may need to be repaid from the estate.
- Lump sums paid to a nominated beneficiary often sit outside the estate, so they may not count towards probate.
Common questions about Phoenix Life
How do I notify Phoenix Life of a death?
Phoenix Life's preferred channel is online form. Use their official online form, linked on this page.
What documents does Phoenix Life need?
Death certificate, certified; Policy number
How long does Phoenix Life take to respond?
Response times vary; the official Phoenix Life page is linked here.
Notify another company
Related guides
What is probate?
What it means, when you need it, what it costs and how to apply yourself.
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Death admin checklist
A week-by-week task list. Printable PDF available.
Tell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Closing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Bereavement financial help
Benefits and grants you may be entitled to claim.
Probate explained
When you need it, what it costs, and whether you need a solicitor.
Arranging a funeral
Every option and what it costs, and how to choose a funeral director.
Prepare your probate application
Gather the estate details, check what you need and build a pack before you apply yourself.
Funeral cost calculator
Estimate a funeral for your area and the choices you are making.
This page is general guidance and is not legal or financial advice.
