How to notify Phoenix Life of a death
Last reviewed May 2026
Part of Phoenix Group.
Contact the Phoenix Life bereavement team
0333 207 0980Tap to call.
Prefer not to call? Use the online form instead.
They say to expect a reply within 21-42 working days.
Have Alenity do all of it, £199
We write, send and chase every notification, including Phoenix Life, until each one is closed. Nothing for you to do in between.
Full refund until we send the first notification. Refund on request.
There is more than one organisation to tell
Most people have around 25 things to work through. We can put them in order for your situation. Usually a couple of minutes, free.
Build my checklistHow to get in touch
By phone
Call 0333 207 0980
By post
See the Phoenix Life bereavement page for details.
What Phoenix Life needs
Published response time
Phoenix Life say to expect a reply within 21-42 working days.
Good to know
Closed-book; absorbed ReAssure; cannot notify online if death outside UK
Before you change any payments
Don't cancel any payments before you notify them. Some pensions and policies pay out or continue to a partner, and stopping payments early can affect what's due.
Don't want to do this alone?
Notifying companies one by one takes weeks. Alenity can notify Phoenix Life and all the others for you, drafting the messages, sending them, and handling the replies.
See how it worksNotify another company
Related guides
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Read guideDeath admin checklist
A week-by-week task list. Printable PDF available.
Read guideTell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Read guideClosing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Read guideBereavement financial help
Benefits and grants you may be entitled to claim.
Read guideWe link out to Phoenix Life's official bereavement channel above. This page is general guidance and is not legal or financial advice.
