How to notify Aviva of a death
Last reviewed October 2026
Contact the Aviva bereavement team
0800 015 1142Tap to call. Lines are open Monday to Friday 9am to 5pm.
Prefer not to call? Use the online form instead.
Things you might need
- Their full name, date of birth and address
- Policy number if known
Nothing is needed to notify. Aviva may later ask for details from the death certificate or grant of probate.
Let Alenity take care of the notifications
Find the banks, pensions and utilities to tell. We can handle the notifications and replies.
Start with a statement, a bill, their address or a list.
Official Aviva bereavement page
Don't cancel any payments before you notify them. Some pensions and policies pay out or continue to a partner, and stopping payments early can affect what's due.
What usually happens next
- Aviva will stop regular payments and check whether anything is owed to a spouse, partner, dependant or nominated beneficiary.
- Any payment made after the date of death may need to be repaid from the estate.
- Lump sums paid to a nominated beneficiary often sit outside the estate, so they may not count towards probate.
Common questions about Aviva
How do I notify Aviva of a death?
Aviva's preferred channel is online form. Use their official online form, linked on this page. Or call 0800 015 1142.
What documents does Aviva need?
Nothing is needed to notify. Aviva may later ask for details from the death certificate or grant of probate.
How long does Aviva take to respond?
Response times vary; the official Aviva page is linked here.
Notify another company
Related guides
What is probate?
What it means, when you need it, what it costs and how to apply yourself.
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Death admin checklist
A week-by-week task list. Printable PDF available.
Tell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Closing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Bereavement financial help
Benefits and grants you may be entitled to claim.
Probate explained
When you need it, what it costs, and whether you need a solicitor.
Arranging a funeral
Every option and what it costs, and how to choose a funeral director.
Prepare your probate application
Gather the estate details, check what you need and build a pack before you apply yourself.
Funeral cost calculator
Estimate a funeral for your area and the choices you are making.
This page is general guidance and is not legal or financial advice.
