Octopus Energy bereavement team

Before you get in touch, what to have ready

No death certificate is requested. Give the name, address and date of death, final meter readings when you have them, and who is handling the estate. Octopus also offer the free Settld service.

• The deceased's full name, date of birth and last address
• The date of death
• Account, policy or reference numbers if you can find them (old statements or emails)
• Your relationship to the deceased and your own contact details
• The account number and the address the service is supplied to
• Somewhere to note any reference number they give you

What happens next

Octopus Energy does not publish a response time. Keep a note of when you got in touch and any reference they give you, so you can follow up if needed.

Details on this page come from Octopus Energy's own bereavement page, linked below. The review date above shows when we last checked it.