NS&I bereavement team
Last reviewed September 2026
Contact the NS&I bereavement team
08085 007 007Tap to call. Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6pm.
Prefer not to call? Use the online form instead.
Or email death-claims-form-NS&I-904-PDF.
They say to expect a reply within 14 working days.
Opening hours
Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6pm
As published by NS&I
Published response time
14 working days
As published by NS&I
Part of
HM Treasury
Have Alenity do all of it, £199
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There is more than one organisation to tell
Most people have around 25 things to work through. We can put them in order for your situation. Usually a couple of minutes, free.
Build my checklistBefore you call, what to have ready
NS&I may ask for original documents for security and a Grant of Representation where savings are 5,000 pounds or more. Their standard 14 day response is currently taking longer.
- The deceased's full name, date of birth and last address
- The date of death
- Account, policy or reference numbers if you can find them (old statements or emails)
- Your relationship to the deceased and your own contact details
- A rough estimate of the account balance
- Somewhere to note any reference number they give you
What happens next
NS&I say to expect a reply within 14 working days. If you have not heard back by then, get in touch again with your reference.
Details on this page come from NS&I's own bereavement page, linked below. The review date above shows when we last checked it.
Official NS&I bereavement page
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We'll draft the letter or fill the online form for you and track the response.
Notify providersRelated guides
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Read guideDeath admin checklist
A week-by-week task list. Printable PDF available.
Read guideTell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Read guideClosing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Read guideBereavement financial help
Benefits and grants you may be entitled to claim.
Read guide