How to notify NS&I of a death
Last reviewed September 2026
Contact the NS&I bereavement team
Open the NS&I bereavement pageNS&I does not publish a bereavement phone number. Their bereavement page explains how to get in touch.
Things you might need
- Their full name, date of birth and address
- Death certificate, certified
NS&I may ask for original documents for security and a Grant of Representation where savings are 5,000 pounds or more. Their standard 14 day response is currently taking longer.
Let Alenity take care of the notifications
Find the banks, pensions and utilities to tell. We can handle the notifications and replies.
Start with a statement, a bill, their address or a list.
Official NS&I bereavement page
Check whether NS&I is on the Death Notification Service list before contacting them separately.
Don't cancel direct debits before you notify them. The bank will freeze and review payments as part of the bereavement process, and cancelling early can leave insurance or utilities unpaid.
What usually happens next
- Accounts in their sole name are usually frozen once NS&I is told. Joint accounts normally pass to the surviving holder.
- Whether you need probate depends on the total held and the bank's own limit, not a single legal figure.
- Many banks will pay a funeral invoice straight from the account before probate, on sight of the bill.
Common questions about NS&I
How do I notify NS&I of a death?
NS&I's preferred channel is phone.
What documents does NS&I need?
NS&I may ask for original documents for security and a Grant of Representation where savings are 5,000 pounds or more. Their standard 14 day response is currently taking longer.
How long does NS&I take to respond?
Response times vary; the official NS&I page is linked here.
Notify another company
Related guides
What is probate?
What it means, when you need it, what it costs and how to apply yourself.
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Death admin checklist
A week-by-week task list. Printable PDF available.
Tell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Closing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Bereavement financial help
Benefits and grants you may be entitled to claim.
Probate explained
When you need it, what it costs, and whether you need a solicitor.
Arranging a funeral
Every option and what it costs, and how to choose a funeral director.
Prepare your probate application
Gather the estate details, check what you need and build a pack before you apply yourself.
Funeral cost calculator
Estimate a funeral for your area and the choices you are making.
This page is general guidance and is not legal or financial advice.
