How to notify NS&I of a death
Last reviewed September 2026
Part of HM Treasury.
Contact the NS&I bereavement team
08085 007 007Tap to call. Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6pm.
Prefer not to call? Use the online form instead.
Or email death-claims-form-NS&I-904-PDF.
They say to expect a reply within 14 working days.
Have Alenity do all of it, £199
We write, send and chase every notification, including NS&I, until each one is closed. Nothing for you to do in between.
Full refund until we send the first notification. Refund on request.
There is more than one organisation to tell
Most people have around 25 things to work through. We can put them in order for your situation. Usually a couple of minutes, free.
Build my checklistHow to get in touch
By phoneRecommended
Call 08085 007 007
post form
See the NS&I bereavement page for details.
What NS&I needs
NS&I may ask for original documents for security and a Grant of Representation where savings are 5,000 pounds or more. Their standard 14 day response is currently taking longer.
Published response time
NS&I say to expect a reply within 14 working days.
Good to know
Premium Bonds; stays in draw 12 months; very common
About the Death Notification Service
The Death Notification Service (DNS) lets you notify many UK banks and building societies in a single submission. Check the DNS list of member organisations before contacting NS&I separately.
Before you change any payments
Don't cancel direct debits before you notify them. The bank will freeze and review payments as part of the bereavement process, and cancelling early can leave insurance or utilities unpaid.
Don't want to do this alone?
Notifying companies one by one takes weeks. Alenity can notify NS&I and all the others for you, drafting the messages, sending them, and handling the replies.
See how it worksNotify another company
Related guides
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Read guideDeath admin checklist
A week-by-week task list. Printable PDF available.
Read guideTell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Read guideClosing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Read guideBereavement financial help
Benefits and grants you may be entitled to claim.
Read guideWe link out to NS&I's official bereavement channel above. This page is general guidance and is not legal or financial advice.
