NatWest bereavement team
Last reviewed September 2026
Contact the NatWest bereavement team
0800 161 5903Tap to call. Lines are open Monday to Friday 9am to 5pm (webchat Monday to Friday 8am to 5pm).
Prefer not to call? Use the online form instead.
They say to expect a reply within 10 working days.
Opening hours
Monday to Friday 9am to 5pm (webchat Monday to Friday 8am to 5pm)
As published by NatWest
Published response time
10 working days
As published by NatWest
Part of
NatWest Group
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There is more than one organisation to tell
Most people have around 25 things to work through. We can put them in order for your situation. Usually a couple of minutes, free.
Build my checklistBefore you call, what to have ready
Death certificate and will if there is one. Certificates issued outside the UK or not in English need a certified translation. Accounts are usually closed within 10 working days of all documents arriving.
- The deceased's full name, date of birth and last address
- The date of death
- Account, policy or reference numbers if you can find them (old statements or emails)
- Your relationship to the deceased and your own contact details
- A rough estimate of the account balance
- Somewhere to note any reference number they give you
What happens next
NatWest say to expect a reply within 10 working days. If you have not heard back by then, get in touch again with your reference.
Details on this page come from NatWest's own bereavement page, linked below. The review date above shows when we last checked it.
Official NatWest bereavement page
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Notify providersRelated guides
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Read guideDeath admin checklist
A week-by-week task list. Printable PDF available.
Read guideTell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Read guideClosing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Read guideBereavement financial help
Benefits and grants you may be entitled to claim.
Read guide