How to notify NatWest of a death
Last reviewed September 2026
Part of NatWest Group.
Contact the NatWest bereavement team
0800 161 5903Tap to call. Lines are open Monday to Friday 9am to 5pm (webchat Monday to Friday 8am to 5pm).
Prefer not to call? Use the online form instead.
They say to expect a reply within 10 working days.
Have Alenity do all of it, £199
We write, send and chase every notification, including NatWest, until each one is closed. Nothing for you to do in between.
Full refund until we send the first notification. Refund on request.
There is more than one organisation to tell
Most people have around 25 things to work through. We can put them in order for your situation. Usually a couple of minutes, free.
Build my checklistHow to get in touch
Online formRecommended
https://natwest.assure.wtwco.com/bereavementBy phone
Call 0800 161 5903
What NatWest needs
Death certificate and will if there is one. Certificates issued outside the UK or not in English need a certified translation. Accounts are usually closed within 10 working days of all documents arriving.
Published response time
NatWest say to expect a reply within 10 working days.
Good to know
Doc email berdocuments@natwest.com; DNS member
About the Death Notification Service
NatWest is a member of the Death Notification Service (DNS), so you can notify them in the same submission as other member banks and building societies, rather than contacting each one separately.
Before you change any payments
Don't cancel direct debits before you notify them. The bank will freeze and review payments as part of the bereavement process, and cancelling early can leave insurance or utilities unpaid.
Don't want to do this alone?
Notifying companies one by one takes weeks. Alenity can notify NatWest and all the others for you, drafting the messages, sending them, and handling the replies.
See how it worksNotify another company
Related guides
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Read guideDeath admin checklist
A week-by-week task list. Printable PDF available.
Read guideTell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Read guideClosing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Read guideBereavement financial help
Benefits and grants you may be entitled to claim.
Read guideWe link out to NatWest's official bereavement channel above. This page is general guidance and is not legal or financial advice.
