Monzo bereavement team

Before you get in touch, what to have ready

They ask for the death certificate and, where relevant, the grant of probate, letters of administration or will, plus photo ID if you are next of kin. They reply within 3 business days.

• The deceased's full name, date of birth and last address
• The date of death
• Account, policy or reference numbers if you can find them (old statements or emails)
• Your relationship to the deceased and your own contact details
• A rough estimate of the account balance
• Somewhere to note any reference number they give you

What happens next

Monzo say to expect a reply within 3 working days. If you have not heard back by then, get in touch again with your reference.

Details on this page come from Monzo's own bereavement page, linked below. The review date above shows when we last checked it.