EE bereavement team

Before you get in touch, what to have ready

EE will tell you if they need any documents. Having these to hand helps them find the account.

• The deceased's full name, date of birth and last address
• The date of death
• Account, policy or reference numbers if you can find them (old statements or emails)
• Your relationship to the deceased and your own contact details
• The account number, plus the phone number or address on the account
• Somewhere to note any reference number they give you

What happens next

EE does not publish a response time. Keep a note of when you got in touch and any reference they give you, so you can follow up if needed.

Details on this page come from EE's own bereavement page, linked below. The review date above shows when we last checked it.