E.ON Next bereavement team

Before you call, what to have ready

Nothing is needed to notify and you do not need to be the executor. Scans of the death certificate or grant of probate are optional; formal documents are only needed for credit refunds over 300 pounds. They get back to you within a few days.

• The deceased's full name, date of birth and last address
• The date of death
• Account, policy or reference numbers if you can find them (old statements or emails)
• Your relationship to the deceased and your own contact details
• The account number and the address the service is supplied to
• Somewhere to note any reference number they give you

What happens next

E.ON Next does not publish a response time. Keep a note of when you got in touch and any reference they give you, so you can follow up if needed.

Details on this page come from E.ON Next's own bereavement page, linked below. The review date above shows when we last checked it.