DWP Bereavement Service bereavement team
Last reviewed May 2026
Contact the DWP Bereavement Service bereavement team
0800 731 0469Tap to call.
Prefer not to call? Use the online form instead.
They say to expect a reply within 14-42 working days.
Published response time
14-42 working days
As published by DWP Bereavement Service
Part of
HM Government
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There is more than one organisation to tell
Most people have around 25 things to work through. We can put them in order for your situation. Usually a couple of minutes, free.
Build my checklistBefore you call, what to have ready
DWP Bereavement Service will tell you if they need any documents. Having these to hand helps them find the account.
- The deceased's full name, date of birth and last address
- The date of death
- Account, policy or reference numbers if you can find them (old statements or emails)
- Your relationship to the deceased and your own contact details
- Their National Insurance number, if you have it
- Somewhere to note any reference number they give you
What happens next
DWP Bereavement Service say to expect a reply within 14-42 working days. If you have not heard back by then, get in touch again with your reference.
Details on this page come from DWP Bereavement Service's own bereavement page, linked below. The review date above shows when we last checked it.
Official DWP Bereavement Service bereavement page
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Notify providersRelated guides
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Read guideDeath admin checklist
A week-by-week task list. Printable PDF available.
Read guideTell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Read guideClosing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Read guideBereavement financial help
Benefits and grants you may be entitled to claim.
Read guide