Is there a dedicated form or email?

Yes. BT has an online bereavement form, linked on this page.

How long will the team take to reply?

BT does not publish a response time. Ask for a reference when you get in touch so you can follow up.

Call 0800 169 1663. Lines are open Monday to Friday 8am to 9pm, Saturday 8am to 8pm, Sunday 9am to 6pm.

Last reviewed September 2026

Contact the BT bereavement team

Tap to call. Lines are open Monday to Friday 8am to 9pm, Saturday 8am to 8pm, Sunday 9am to 6pm.

Opening hours

Monday to Friday 8am to 9pm, Saturday 8am to 8pm, Sunday 9am to 6pm

As published by BT

Part of

BT Group

Have Alenity do all of it, £199

We write, send and chase every notification, including BT, until each one is closed. Nothing for you to do in between.

Full refund until we send the first notification. Refund on request.

There is more than one organisation to tell

Most people have around 25 things to work through. We can put them in order for your situation. Usually a couple of minutes, free.

BT do not need to see the death certificate.

The deceased's full name, date of birth and last address
The date of death
Account, policy or reference numbers if you can find them (old statements or emails)
Your relationship to the deceased and your own contact details
The account number, plus the phone number or address on the account
Somewhere to note any reference number they give you

BT does not publish a response time. Keep a note of when you got in touch and any reference they give you, so you can follow up if needed.

Details on this page come from BT's own bereavement page, linked below. The review date above shows when we last checked it.

We can notify BT on your behalf, drafting the message, sending it, and handling the back-and-forth. You only step in when a decision is needed.

We'll draft the letter or fill the online form for you and track the response.