Amazon Prime bereavement team

Before you get in touch, what to have ready

Amazon Prime will tell you if they need any documents. Having these to hand helps them find the account.

• The deceased's full name, date of birth and last address
• The date of death
• Account, policy or reference numbers if you can find them (old statements or emails)
• Your relationship to the deceased and your own contact details
• The email address the account was opened with
• Somewhere to note any reference number they give you

What happens next

Amazon Prime say to expect a reply within 7-21 working days. If you have not heard back by then, get in touch again with your reference.

Details on this page come from Amazon Prime's own bereavement page, linked below. The review date above shows when we last checked it.