How to notify Amazon Prime of a death
Last reviewed May 2026
Contact the Amazon Prime bereavement team
Open the Amazon Prime bereavement pageAmazon Prime does not publish a bereavement phone number. Their bereavement page explains how to get in touch.
Things you might need
- Their full name, date of birth and address
- Death certificate, copy
- Executor document
- ID for the executor or person notifying
Let Alenity take care of the notifications
Find the banks, pensions and utilities to tell. We can handle the notifications and replies.
Start with a statement, a bill, their address or a list.
Official Amazon Prime bereavement page
Cancel inside the account rather than stopping the payment at the bank. Blocking the payment alone can leave the subscription open and in arrears.
What usually happens next
- Tell Amazon Prime so the subscription stops and no further payments are taken.
- Ask for a refund of anything taken after the date of death.
Common questions about Amazon Prime
How do I notify Amazon Prime of a death?
Amazon Prime's preferred channel is email. Email bereavement-support-cs@amazon.com.
What documents does Amazon Prime need?
Death certificate, copy; Executor document; ID for the executor or person notifying
How long does Amazon Prime take to respond?
Response times vary; the official Amazon Prime page is linked here.
Notify another company
Related guides
What is probate?
What it means, when you need it, what it costs and how to apply yourself.
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Death admin checklist
A week-by-week task list. Printable PDF available.
Tell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Closing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Bereavement financial help
Benefits and grants you may be entitled to claim.
Probate explained
When you need it, what it costs, and whether you need a solicitor.
Arranging a funeral
Every option and what it costs, and how to choose a funeral director.
Prepare your probate application
Gather the estate details, check what you need and build a pack before you apply yourself.
Funeral cost calculator
Estimate a funeral for your area and the choices you are making.
This page is general guidance and is not legal or financial advice.
