How to notify Amazon Prime of a death
Last reviewed May 2026
Part of Amazon.
Contact the Amazon Prime bereavement team
Open the Amazon Prime bereavement pageAmazon Prime does not publish a bereavement phone number. Their bereavement page explains how to get in touch.
Or email bereavement-support-cs@amazon.com.
They say to expect a reply within 7-21 working days.
Have Alenity do all of it, £199
We write, send and chase every notification, including Amazon Prime, until each one is closed. Nothing for you to do in between.
Full refund until we send the first notification. Refund on request.
There is more than one organisation to tell
Most people have around 25 things to work through. We can put them in order for your situation. Usually a couple of minutes, free.
Build my checklistHow to get in touch
By emailRecommended
self service
See the Amazon Prime bereavement page for details.
What Amazon Prime needs
Published response time
Amazon Prime say to expect a reply within 7-21 working days.
Good to know
Full closure needs phone followup
Before you change any payments
Cancel inside the account rather than stopping the payment at the bank. Blocking the payment alone can leave the subscription open and in arrears.
Don't want to do this alone?
Notifying companies one by one takes weeks. Alenity can notify Amazon Prime and all the others for you, drafting the messages, sending them, and handling the replies.
See how it worksNotify another company
Related guides
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Read guideDeath admin checklist
A week-by-week task list. Printable PDF available.
Read guideTell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Read guideClosing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Read guideBereavement financial help
Benefits and grants you may be entitled to claim.
Read guideWe link out to Amazon Prime's official bereavement channel above. This page is general guidance and is not legal or financial advice.
