How to notify Aegon of a death
Last reviewed October 2026
Contact the Aegon bereavement team
Aegon has a different team for each product. Search by policy number or product on its bereavement page to get the right team's phone, email and address. Aegon does not give set timeframes; each case is reviewed individually.
Find the right Aegon contactAegon Platform (ISAs, general investment accounts)
Aegon Retirement Choices, One Retirement or Retiready
TargetPlan workplace pension
Things you might need
- Their full name, date of birth and address
- Death certificate, original by post
- Plan number
Aegon asks for their full name, date of birth and address; your contact details; the date of death; your relationship to them; any policy, plan or National Insurance number (they can search without one); and the original death certificate by post.
Let Alenity take care of the notifications
Find the banks, pensions and utilities to tell. We can handle the notifications and replies.
Start with a statement, a bill, their address or a list.
Official Aegon bereavement page
Don't cancel any payments before you notify them. Some pensions and policies pay out or continue to a partner, and stopping payments early can affect what's due.
What usually happens next
- Aegon will stop regular payments and check whether anything is owed to a spouse, partner, dependant or nominated beneficiary.
- Any payment made after the date of death may need to be repaid from the estate.
- Lump sums paid to a nominated beneficiary often sit outside the estate, so they may not count towards probate.
Common questions about Aegon
How do I notify Aegon of a death?
Aegon's preferred channel is phone.
What documents does Aegon need?
Aegon asks for their full name, date of birth and address; your contact details; the date of death; your relationship to them; any policy, plan or National Insurance number (they can search without one); and the original death certificate by post.
How long does Aegon take to respond?
Response times vary; the official Aegon page is linked here.
Notify another company
Related guides
What is probate?
What it means, when you need it, what it costs and how to apply yourself.
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Death admin checklist
A week-by-week task list. Printable PDF available.
Tell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Closing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Bereavement financial help
Benefits and grants you may be entitled to claim.
Probate explained
When you need it, what it costs, and whether you need a solicitor.
Arranging a funeral
Every option and what it costs, and how to choose a funeral director.
Prepare your probate application
Gather the estate details, check what you need and build a pack before you apply yourself.
Funeral cost calculator
Estimate a funeral for your area and the choices you are making.
This page is general guidance and is not legal or financial advice.
