Santander UK bereavement team
Last reviewed September 2026
Contact the Santander UK bereavement team
0800 587 5870Tap to call.
Prefer not to call? Use the online form instead.
They say to expect a reply within 10 working days.
Published response time
10 working days
As published by Santander UK
Part of
Santander
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There is more than one organisation to tell
Most people have around 25 things to work through. We can put them in order for your situation. Usually a couple of minutes, free.
Build my checklistBefore you call, what to have ready
Santander ask for the original death certificate. Online notifications get a response within 10 working days.
- The deceased's full name, date of birth and last address
- The date of death
- Account, policy or reference numbers if you can find them (old statements or emails)
- Your relationship to the deceased and your own contact details
- A rough estimate of the account balance
- Somewhere to note any reference number they give you
What happens next
Santander UK say to expect a reply within 10 working days. If you have not heard back by then, get in touch again with your reference.
Details on this page come from Santander UK's own bereavement page, linked below. The review date above shows when we last checked it.
Official Santander UK bereavement page
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Notify providersRelated guides
What to do when someone dies
The full UK checklist, from the first 24 hours through probate.
Read guideDeath admin checklist
A week-by-week task list. Printable PDF available.
Read guideTell Us Once explained
How the free government service notifies HMRC, DWP and your council in one go.
Read guideClosing accounts after death
Step-by-step for banks, utilities, pensions and subscriptions.
Read guideBereavement financial help
Benefits and grants you may be entitled to claim.
Read guide