OVO Energy bereavement team

Before you call, what to have ready

Send meter readings or a photo of the meter screen if there is credit to refund.

• The deceased's full name, date of birth and last address
• The date of death
• Account, policy or reference numbers if you can find them (old statements or emails)
• Your relationship to the deceased and your own contact details
• The account number and the address the service is supplied to
• Somewhere to note any reference number they give you

What happens next

OVO Energy does not publish a response time. Keep a note of when you got in touch and any reference they give you, so you can follow up if needed.

Details on this page come from OVO Energy's own bereavement page, linked below. The review date above shows when we last checked it.