EDF Energy bereavement team

Before you call, what to have ready

A copy of the death certificate helps but can be sent later.

• The deceased's full name, date of birth and last address
• The date of death
• Account, policy or reference numbers if you can find them (old statements or emails)
• Your relationship to the deceased and your own contact details
• The account number and the address the service is supplied to
• Somewhere to note any reference number they give you

What happens next

EDF Energy does not publish a response time. Keep a note of when you got in touch and any reference they give you, so you can follow up if needed.

Details on this page come from EDF Energy's own bereavement page, linked below. The review date above shows when we last checked it.